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There is an old screenwriter’s rule-of-thumb:
- If someone reading your script tells you it has a problem, they’re probably right.
- If they try to tell you exactly what’s wrong, they’re right half the time.
- If they try to tell you how to fix it, they’re almost always wrong.
Think about it – even the most casual consumer of stories has literally spent thousands of hours listening to them – in the movies, on television, or even sitting around the living room with Mom and Dad. All of us are experts at listening to stories, so when we hear a story that doesn’t work our expertise let’s us know. But fewer of us are experts at analyzing stories, and even fewer are expert at creating them. So our success at giving advice is those areas is more hit-and-miss. Not that we aren’t capable – just that we haven’t paid the price to learn how.
So the wise screenwriter listens with both ears to people’s reactions to a script, but ignores most suggestions on how to fix the problem, instead relying on his or her instincts.
Do these screenwriting tips translate into taking feedback in other areas of life?
Absolutely.
I think that’s very much a general rule as you say that many more people can detect something is wrong, a few can pinpoint the problem, but very few people can create something that is better.
I’m not a screenwriter but I am a designer of various sorts of things and my experience has been very much the same — that very people can give me good advice about how to fix something but they generally are correct when something is or isn’t wrong.
Another interesting conclusion I draw from this idea is that I ought to be much more humble as I give others feedback about their designs. I spend much of my day critiquing others’ work. After a while it’s easy to think I’ve got it all figured out, and that my design eye is pretty darn sharp. But if I’m a product of this same rule of feedback (and I believe I am), while I may be right that something in a design could be improved, my specific ideas for improvement are just that – ideas – and so being less dogmatic about how I share them is probably a good move.
We do user and usability research and I agree with the ideas for design and evaluation of UI’s. Users know that something is wrong, but they often has no idea what it is, not to mention how to fix it.
I think I do apply the screenwriter’s advice in most areas of my life, but as an occasional book editor who really thinks she’s giving good advice to authors, it’s a little too humbling to know those authors are following the same advice 🙂
I hope you’re doing well, my friend.